Managed IT services and IT support for small businesses
Five Tech’s managed IT service gives your business a complete IT department for a flat monthly fee: a help desk your staff can call, around-the-clock monitoring and patching of your computers and servers, network management, and a technology plan tied to your budget.
What’s included
Everything below is covered in the monthly plan. Projects such as hardware replacements or office moves are quoted separately, before any work starts.
Help desk for your staff
Phone, email and ticket support for everyday problems: passwords, printers, email, software and slow computers.
24/7 monitoring and alerts
Software on every computer and server watches for failing drives, full disks and offline devices, so we often fix problems before anyone notices.
Patching and updates
Windows, Mac and third-party updates tested and installed on a schedule that doesn’t interrupt the workday.
Network and Wi-Fi management
Firewalls, switches and wireless access points configured, documented and kept up to date.
New hires and departures
Accounts, devices and access set up for new staff and shut off cleanly the day someone leaves.
Vendor management
We deal with your internet provider, phone system, copier company and software vendors so you don’t sit on hold.
Documentation you own
Every device, account and setting written down in one place that belongs to you.
Quarterly technology planning
We review what’s aging, what’s at risk and what belongs in next year’s budget.
Who managed IT is for
Businesses with roughly 10 to 100 employees that depend on their computers to get work done but don’t have, or don’t want, a full in-house IT staff.
We also work alongside internal IT people as their help desk, security team or backup, so one person isn’t carrying the whole company.
Managed IT vs. break-fix IT support
With break-fix, you call when something breaks and pay by the hour, so your provider earns more when things go wrong. With managed IT, you pay a flat monthly fee and we’re responsible for keeping things running, so preventing problems is in everyone’s interest.
Managed IT services FAQ
What’s the difference between managed IT and break-fix IT support?
With break-fix IT you call someone when something breaks and pay by the hour. With managed IT you pay a flat monthly fee and the provider is responsible for keeping things running, which means preventing problems instead of profiting from them.
Is managed IT worth it for a business with 10 employees?
Usually, yes. At 10 people, an hour of downtime costs 10 hours of wages plus missed work, and a single ransomware incident can cost more than years of managed service. The monthly fee also replaces the time an owner or office manager spends acting as the unofficial IT person.
What does a managed service provider (MSP) do?
A managed service provider handles a company’s IT on an ongoing basis: supporting staff, monitoring and maintaining devices, securing the network, managing backups and vendors, and planning upgrades. Five Tech is an MSP based in Delano, Minnesota.
Do you support Macs as well as Windows?
Yes. We support Windows and Mac computers, iPhones and Android phones, and the common business software that runs on them.
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